Please note that support tickets are categorised as follows:

URGENT – Website is completely down. Customers are unable to access the website.
HIGH – Business critical functions on the website are not working. Significant impact or a severe downgrade of services. Slow page load times. Issues with payment gateways. Lead generation functions not working.
MEDIUM – Non-business critical issues. Minor impact. Most of the website is functioning properly.
LOW – Low Impact. Informational. Copy and content changes.

Our response times

URGENT support requests will be dealt with within one working day. HIGH severity support requests two working days. MEDIUM/LOW severity support requests five working days.

Priority Pixels office hours are 9am to 5pm Monday to Friday excluding bank holidays. Out-of-hours support is provided for clients with a Service Level Agreement in place. If you do not have a Service Level Agreement in place with us please contact us for more information.

What we do

Priority Pixels is a digital marketing agency offering a full range of creative services designed to help our clients stand out from the crowd.

Our experienced team will work with you to drive your business forward online by creating dynamic websites that are built to last, clever SEO, PPC advertising campaigns that work and engaging social media.

By providing innovative digital experiences for your target audience, improving customer interactions and offering authentic engagement through market leading campaigns we can deliver the results your company needs.

View all services
Start Your Project