Every client website hosted with Priority Pixels is watched continuously by our in-house monitoring platform. Server health, SSL expiry, cache health and infrastructure alerts, all flowing into proactive email alerts and tracked as helpdesk tickets from alert to fix.
Purpose-Built Platform
Priority Pixels runs its own infrastructure monitoring platform, built in-house to watch every hosted client website across five dimensions from a single view.
Proactive Email Alerts
Every threshold breach on every dashboard sends a proactive email to our development team the moment it happens. We know before you do, and often before there is a problem to see.
Helpdesk Tracking
Every alert lands in our helpdesk as a ticket, gets assigned to a developer and is worked to resolution against documented response times. Nothing gets lost, nothing sits invisible.
How We Monitor Your Website
Priority Pixels built its own infrastructure monitoring platform to keep every hosted client website in good health. Rather than piecing together separate tools for uptime, SSL expiry, caching and infrastructure alerts, we run a single platform that watches all of it together, so nothing falls between the gaps.
- Server uptime and response times
- SSL certificate expiry across every domain
- Cache health where deployed
- Infrastructure alerts and security events
- Proactive email alerts to our dev team
- Helpdesk ticket routing to a developer
- SLA tracking to resolution
- Alert history retained for audit
Every dashboard feeds proactive email alerts to our development team the moment a threshold is crossed. From there, the issue is logged in our helpdesk, assigned to a developer and worked to resolution against documented response times.
Server Monitoring
Every server hosting a client website is tracked continuously for uptime, response time, resource usage and configuration drift. If a server slows down, runs low on disk space or stops responding, our development team gets an email alert within minutes.
Each site has its status tracked alongside its server so we can see at a glance which platform version is running, how up to date the software is, how many IPs have been blocked recently and when the site was last connected to successfully. Alert patterns feed decisions about when a server needs upgrading, when configuration needs tuning and when a client should be moved to a bigger environment.
SSL Certificate Tracking
Every SSL certificate on every hosted client website and subdomain is watched for expiry. Certificates approaching expiry trigger renewal ahead of the deadline, and if any certificate fails to renew for any reason our development team gets a proactive alert with time to fix before anyone sees a broken padlock or a browser security warning.
The tracker distinguishes free auto-renewing certificates from paid certificates that need active management, with everything sorted by closest expiry first and anything inside thirty days flagged. Every issuer is covered, so a Sectigo or GoDaddy certificate is caught the same way as a Let’s Encrypt one, and any certificate that stops auto-renewing gets moved to the paid chase list on demand.
Cache Health
Server-level caching is deployed on client websites where it delivers a performance benefit. Our platform tracks that it stays active, correctly configured and actually delivering the performance benefit it should. Configuration drift, unusual cache-clear patterns and sudden slowdowns after a plugin update are all flagged for the team to look at.
Cache-related monitoring covers whether caching is active, whether it is actually being served for the pages that should be cached, and whether recent changes have quietly broken the setup. Where a cache misconfiguration is masking a slower underlying problem, we surface both so the fix addresses the cause rather than the symptom.
Infrastructure Alerts
Firewall blocks, pending security updates, unusual traffic patterns and critical service restarts all flow into a dedicated alerts dashboard. Anything needing a human response triggers a proactive email round the clock, tagged with the affected server, the affected sites and the severity, so whoever picks it up is not starting from a cold page working out where to look.
Repeat alerts are grouped so a flapping service does not drown the team in noise, and alerts that resolve themselves before the developer engages are closed cleanly. Alert history is retained for pattern analysis and for the incident record that lives in the client’s file.
From Alert to Resolution
Every proactive email from the dashboards above lands in our helpdesk as a ticket, triaged for severity and assigned to a developer. Urgent incidents (a website offline, compromised or with data at risk) receive a response within two hours during working hours, worked until resolved. High severity issues are worked within a two working day resolution target, medium severity within five.
Anything a developer cannot resolve inside their own scope escalates to a senior developer. Clients hear from us directly on anything that affects their website, their data or their users. For urgent incidents a post-incident review captures the root cause and any action needed to prevent recurrence.
Latest Company News
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