WordPress Maintenance and Security Services

WordPress core, plugin and theme updates are applied on a scheduled basis with compatibility testing on staging first and rollback if anything breaks. Operating system security updates are applied automatically. Continuous scanning identifies known vulnerabilities across core files, plugins and themes. High risk and critical patches are applied within 14 days, with critical zero-day issues addressed on the day. Update status is visible in the client reporting platform.

Round the clock uptime monitoring on our own reporting platform tracks every website we maintain and feeds directly into our response process. Plugin performance is audited, database overhead is kept in check and page delivery is optimised through server-level caching and content delivery networks so your website stays fast under load. When an outage is detected, urgent incidents receive a response within two hours during working hours.

Automated systems perform daily deep scans to detect malware, backdoors and malicious code injections. When threats are detected our team manually investigates, completely removes the infection and identifies how it gained access. We then implement additional hardening to prevent reinfection through the same vector. File integrity monitoring on core WordPress files flags unauthorised changes immediately.

Protecting administrative access prevents unauthorised changes to your website. Client credentials are held in Keeper, our enterprise password manager, with access limited to named staff on individual accounts and multi factor authentication where the system supports it. Access is granted on director approval, and when a member of staff leaves, their credentials are revoked and any shared client credentials are rotated as part of our documented joiners and leavers process. Login attempts on hosted websites are monitored and limited, with automatic blocking of suspicious activity patterns that indicate brute force attacks.

Security incidents are managed through a structured ticketing process with response times set by severity. An urgent incident such as a website being offline or compromised receives a response within two hours during working hours, worked until resolved. Our documented Incident Response Plan covers detection, containment, investigation, remediation and post-incident review. Where we act as a subprocessor and personal data is affected we commit to informing the customer without undue delay so they can meet their own reporting obligations.

Nightly backups are encrypted with AES-256 before they leave the server and stored offsite in Amazon S3, separately from the live environment. Standard retention is 14 days with a 28 day option, plus on demand backups before any significant change. Restores are documented and performed in practice during maintenance and incident recovery, and for websites under a maintenance agreement we run scheduled quarterly test restores where required. In the event of a security breach or data loss, we can quickly restore your website to a clean, pre-incident state.