Support
If you are experiencing visual, layout or content update issues this could be due to your website or browser/device caching.
We always recommend clearing your cache and refreshing the page so that you can view the latest version of your website.
Find out more about caching and how to clear your cache here.
Please note that support tickets are categorised as follows:
URGENT – Website is completely down. Customers are unable to access the website.
HIGH – Business critical functions on the website are not working. Significant impact or a severe downgrade of services. Slow page load times. Issues with payment gateways. Lead generation functions not working.
MEDIUM – Non-business critical issues. Minor impact. Most of the website is functioning properly.
LOW – Low Impact. Informational. Copy and content changes.
Our response times
URGENT support requests will be dealt with within one working day. HIGH severity support requests two working days. MEDIUM/LOW severity support requests five working days.
Priority Pixels office hours are 9am to 5pm Monday to Friday excluding bank holidays.
What we do
Priority Pixels is a B2B Marketing Agency providing digital solutions that deliver. Our approach combines cutting-edge design, data-driven marketing and seamless technology integration to help support your business or organisation’s goals. Every decision we make is grounded in strategy, whether it’s building high-performance websites, optimising your SEO, paid media, or connecting your digital tools to improve efficiency and reporting.
We don’t believe in one-size-fits-all. Providing tailored services that align with your goals ensures your digital presence works harder, scales faster and delivers real results.
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